Terms of Service

  1. Terms of Service
    Welcome to Velvry. By accessing and using our website (velvry.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
    1. General Conditions
    • We reserve the right to refuse service to anyone for any legitimate reason at any time.
    • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or services without express written permission from Velvry.
    2. Accuracy of Product Information & Pricing
    • We strive to ensure that all product descriptions, pricing, and olfactory note profiles are accurate and up to date.
    • Velvry reserves the right to correct any typographical errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the service is inaccurate at any time without prior notice (including after you have submitted your order).
    3. Product Performance & Use
    • Velvry guarantees satisfaction with every purchase. If you are not completely pleased with a product, you may request a return or exchange within our designated policy timelines.
    • To maintain strict health, safety, and quality control standards, returned products must be in a resalable condition with their original bottle, cap, and packaging intact.
    4. Orders and Transaction Limits
    • We reserve the right to limit, restrict, or refuse any order that, in our sole judgment, appears to be placed by dealers, resellers, or unauthorized wholesale distributors.
    • For high-value transactions or large bulk orders, Velvry reserves the right to offer product exchanges or store credit options in lieu of standard cash refunds to ensure transaction security.
    5. Shipping, Fees, and Damaged Goods
    • Standard delivery charges for original orders are non-refundable.
    • Customers are responsible for delivery fees incurred during standard product exchanges based on personal preference.
    • In the event of transit damage, product leakage, or receipt of an incorrect item, Velvry will fully cover all delivery and handling charges related to the return or replacement.
    6. Important Brand Disclaimer
    • VELVRY is an independent fragrance brand. VELVRY is not affiliated with, endorsed by, or associated with any luxury or designer fragrance house. All VELVRY products are original creations of our brand.
    7. Governing Law
    • These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the local laws and regulations of Pakistan.
    8. Contact Information
    Questions about the Terms of Service should be sent to us using our official business details below:
    • Physical Address: House A/268, Korangi #06, Karachi, Pakistan
    • WhatsApp Support: +92 320 2502156
    • Email Address: hellovelvry@gmail.com